Privacy Policy

Effective Date: [5/4/2025]

Thank you for choosing Go Translate ("we", "us", or "our"). Your privacy is of utmost importance to us, and we are committed to protecting and respecting your personal information in compliance with applicable data protection laws, including the Apple App Store Privacy Guidelines and the European Union’s General Data Protection Regulation (GDPR). This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding that information. Please read it carefully. By using our iOS application, you consent to the data practices described in this statement.

1. Information We Collect

We collect the following types of data, depending on how you use our app and your permissions:

1.1 Device and Technical Information

When you install or use Go Translate, we may automatically collect:

• Device type, model, and OS version
• Unique device identifiers (e.g., IDFV, IP address, iOS version)
• Language settings, time zone, country or region
• App version, installation source, and crash logs

This data helps us optimize app performance and ensure compatibility across different devices.

1.2 Usage Data

We collect anonymized usage data such as:

• App features you interact with (e.g., text translation, camera translation)
• Session duration and frequency
• Clicks, gestures, and app navigation behavior
• Error reports and crash diagnostics

We use this data to improve the quality and stability of our services.

1.3 Translation Input

When you use the text or voice translation functions, the words, phrases, or voice recordings you input may be temporarily processed to return results.

• We do not permanently store your input text or translations.
• Voice data may be sent to Apple Speech Services or third-party processors (e.g., Google Translate API or Microsoft Translator) solely for processing.

We do not associate translation data with personally identifiable information.

1.4 Microphone and Camera Access

If you grant permission, we may access:

• Microphone: For voice translation features.
• Camera: For OCR (Optical Character Recognition) translation using images.

Access is only used in real-time and never recorded or stored unless required for temporary translation processing.

1.5 Contact Information (if provided)

If you contact us via email or submit feedback within the app, we may collect:

• Your email address
• The contents of your message or support ticket

This information is used solely to respond to your inquiry.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To provide and maintain app functionality (e.g., translation services)
• To process translation requests in real-time
• To improve our app through analytics and feedback
• To fix bugs and enhance performance
• To comply with legal requirements and enforce our terms of service
• To communicate with users about updates or support requests

We do not use your data for third-party advertising or behavioral profiling.

3. Legal Bases for Processing (for EU Users)

If you reside in the European Economic Area (EEA), we process your personal data under the following lawful bases:

• Consent: You have given clear consent for us to process your data.
• Performance of a Contract: Data is necessary to provide translation features and related services.
• Legal Obligation: We may process data to comply with EU or local regulations.
• Legitimate Interest: For internal improvements, fraud prevention, and maintaining app security.

4. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share limited information in the following situations:

• With service providers: To support app functionality (e.g., translation APIs, cloud providers). These partners are contractually bound to protect your data.
• With legal authorities: If required by applicable law or to respond to lawful requests by public authorities.
• With analytics providers: Aggregated, anonymized usage data may be shared with platforms such as Firebase or App Store Connect for performance monitoring.

All third-party services used by Go Translate must comply with Apple’s privacy rules and the GDPR.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Device and usage data: Retained for analytics (typically anonymized).
• Support inquiries: Retained for up to 12 months for follow-up purposes.
• Temporary translation inputs: Deleted after processing and not stored persistently.

You can request deletion of your data at any time (see Section 9).

6. Data Security

We are committed to ensuring your data is safe:

• Data transmissions are encrypted using HTTPS/SSL protocols
• We follow Apple’s App Transport Security (ATS) requirements
• We implement access control, secure coding practices, and regular audits
• No personal data is stored unencrypted

Despite these measures, no digital system is 100% secure. Please take standard precautions (e.g., keep your device updated and secured).

7. Children’s Privacy

Go Translate is not intended for children under 13 years of age, or under the minimum age of digital consent in your country (e.g., 16 in some EU countries). We do not knowingly collect or store personal data from children.
If we become aware that we have collected personal data from a child, we will delete it immediately.

8. Your Rights Under GDPR

If you are an EU or EEA resident, you have the following rights:

• Right of Access: Know what data we collect and how we use it.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data.
• Right to Restrict Processing: Limit how your data is used.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to certain uses of your data, including automated decision-making.
• Right to Withdraw Consent: You may revoke your consent at any time.

To exercise your rights, please contact us via email (see Section 11).

9. Data Transfers Outside the EU

Your data may be processed or stored on servers located outside your country, including in countries outside the EU. We ensure such transfers comply with data protection standards by using:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant Data Processing Agreements
• Secure transmission protocols

By using our app, you consent to such transfers.

10. Third-Party Services

Go Translate may rely on the following external services:

• Translation APIs (e.g., Google Translate, Microsoft Translator)
• Apple Speech Recognition or Vision Framework
• Firebase Analytics (aggregated and anonymized)

Each third party is independently responsible for their privacy practices. We encourage you to read their privacy policies.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

Email: app17706913428@gmail.com

We will respond within a reasonable time frame and in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and, where appropriate, notified to you. Please check this page periodically to stay informed of any updates.
Your continued use of the app after any changes constitutes acceptance of the revised policy.

Thank you for using Go Translate.
We are committed to keeping your personal data private, secure, and transparent.